Skip to main content
Customer service & FAQ Help Centre home page
Submit a request
Sign in
  1. Customer service & FAQ
  2. All questions
Quick Links
  • Showrooms
  • Versand / Lieferung
  • Rücksendung
  • Kundenservice

All questions

Product advice & showrooms

  • Questions about the product
  • Would you like to visit one of our showrooms?
  • How can I get more information about my required products?
  • Submit request

Orders

  • How can I pay?
  • How do I call my bill again?
  • How do I cancel my order?
  • Can I still change my delivery. Billing address?
  • Can I change my order?
  • No order confirmation o. Order confirmation - If the order has been successfully entered?

Order & Customer Account

  • Where can I view, change or delete my data?
  • Will my personal data be transmitted encrypted to the Bernstein-Badshop Onlineshop?
  • What is the customer account?
  • Do I have to register for an order in the online store?
  • I have forgotten my password. What can I do?

Shipping and delivery

  • Untitled
  • What should be considered about curbside delivery?
  • Which countries does BERNSTEIN Bathroom Shop deliver to?
  • Shipping time
  • Shipment tracking of shipping items

Return to the sender

  • How long will my refund take?
  • How much do returns cost?   
  • Can I return an item if i don’t like it ? 
  • How do I proceed with a complaint?

Customer service

  • How do I order a spare part(s)? 
  • Has your order been delivered incomplete?
  • What should i do if i have received the wrong item? 
  • What happen if the item (s) was damaged during shipment? 

Operating/assembly instructions

  • Where can I find assembly or operating instructions ?

Legal

  • Imprint
  • General terms and conditions
  • Data protection

Company

  • About us
  • Showrooms
  • Customer pictures gallery

Follow Us

  • Deutsch Español Français Italiano Nederlands Polski

© Bernstein Badshop Theme. All Rights Reserved.