All questions

Product advice & showrooms

• Questions about the product
• Would you like to visit one of our showrooms?
• How can I get more information about my required products?
• Submit request

Orders

• How can I pay?
• How do I call my bill again?
• How do I cancel my order?
• Can I still change my delivery. Billing address?
• Can I change my order?
• No order confirmation o. Order confirmation - If the order has been successfully entered?

Order & Customer Account

• Where can I view, change or delete my data?
• Will my personal data be transmitted encrypted to the Bernstein-Badshop Onlineshop?
• What is the customer account?
• Do I have to register for an order in the online store?
• I have forgotten my password. What can I do?

Shipping and delivery

• Untitled
• What should be considered about curbside delivery?
• Which countries does BERNSTEIN Bathroom Shop deliver to?
• Shipping time
• Shipment tracking of shipping items

Return to the sender

• How long will my refund take?
• How much do returns cost?   
• Can I return an item if i don’t like it ? 
• How do I proceed with a complaint?

Customer service

• How do I order a spare part(s)? 
• Has your order been delivered incomplete?
• What should i do if i have received the wrong item? 
• What happen if the item (s) was damaged during shipment? 

Operating/assembly instructions

• Where can I find assembly or operating instructions ?