Unpaid order: An unpaid order which has been received by our system and the payment has not yet been made can still be changed at any time. Please contact us directly in this case via our Contact form We will then process the order as quickly as possible and confirm the change with a new order confirmation.
Order paid and in arrears: This and the same procedure also applies to orders where items are in arrears and the order cannot yet be dispatched at this point. You can also contact us via the Contact form contact us.
Order in preparation for dispatch: Our aim is to offer you the best possible service and to hand over stock goods or your fully available order to one of our dispatch partners ready for dispatch within 24 hours. With this in mind, order changes can only be made by telephone so that the order can be changed in good time according to your wishes.
Order already shipped: As soon as your order has been dispatched and the goods issue has already been booked, we are unfortunately no longer able to make a change to the order, as the goods are no longer in our care from this point onwards. If you wish to make a change to the order, we would ask you to Return to the service department and re-order the changed item/order in parallel, as these are two separate processes.
You can make a return as follows via our Contact form request or register a return.
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