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Customer service & FAQ
Welcome to the BERNSTEIN Help Centre
How can we help you?
Product advice & showrooms
Would you like to visit one of our showrooms?
Questions about the product
How can I get more information about my required products?
How can I pay?
How do I call my bill again?
How do I cancel my order?
Can I still change my delivery. Billing address?
Can I change my order?
No order confirmation o. Order confirmation - If the order has been successfully entered?
Order & Customer Account
Where can I view, change or delete my data?
Will my personal data be transmitted encrypted to the Bernstein-Badshop Onlineshop?
What is the customer account?
Do I have to register for an order in the online store?
I have forgotten my password. What can I do?
Shipping and delivery
What should be considered about curbside delivery?
Which countries does BERNSTEIN Bathroom Shop deliver to?
Shipment tracking of shipping items
Return to the sender
How long will my refund take?
How much do returns cost?
Can I return an item if i don’t like it ?
How do I proceed with a complaint?
How do I order a spare part(s)?
Has your order been delivered incomplete?
What should i do if i have received the wrong item?
What happen if the item (s) was damaged during shipment?
Where can I find assembly or operating instructions ?